🚚Delivery Information

Shipping & Delivery Policy

Fast, Reliable Delivery across Pune with transparent shipping terms

Last Updated: October 11, 2025

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Shipping Policy Overview

At SP Tech Solutions, We are Committed to Delivering your Electronics Components, Project Kits, and Educational Materials Safely and on Time. This Shipping Policy outlines our Shipping Procedures, Delivery Timelines, and what you can expect when Ordering from Us.

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Free Shipping Available! Enjoy free standard shipping on all orders above ₹999+ within India. Orders are dispatched within 1-2 business days.

We ship across Pune and to select Outside locations. All shipping charges are calculated at checkout based on your delivery address and selected shipping method.

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Order Processing Time

Once your order is Placed and Payment is Confirmed, We begin Processing your Order. Here's what you can expect:

Order Confirmation

Immediate: You receive an order Confirmation Email with Order Details

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Payment Verification

Within 1 hour: Payment is Verified and Order moves to Processing

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Order Processing

1-2 business days: Items are Picked, Packed, and Prepared for Shipment

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Shipment Dispatch

Within 2 business days: Order is handed over to Courier partner with tracking details

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Business Days: Monday to Saturday, 9:00 AM - 6:00 PM IST. Orders Placed after 5:00 PM or on Sundays/holidays will be Processed on the Next Business Day.

Custom Orders & Bulk Purchases

Custom-built Kits and Bulk orders may require Additional Processing Time:

  • Custom Projects: 5-10 business days depending on complexity
  • Bulk Orders (50+ items): 3-5 business days
  • Pre-orders: Delivery Date specified on product page
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Shipping Rates & Charges

Our shipping charges are competitive and transparent. Here's a breakdown of our rates:

Order ValueStandard ShippingExpress Shipping
Below ₹500₹60150₹
₹500 - ₹999₹40₹120
₹1000 and aboveFREE₹100

Included in Shipping

  • Secure packaging materials
  • Real-time tracking
  • SMS & email notifications
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Save on Shipping

  • Add items to reach ₹1000 for free shipping
  • Combine multiple orders
  • Watch for promotional free shipping events
  • Subscribe for exclusive shipping discounts
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Additional Charges: Remote or difficult-to-access areas may incur additional charges of ₹30-₹100. You'll be notified before dispatch if this applies to your location.
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Shipping Methods & Carriers

We partner with Reliable Courier Services to Ensure Safe and Timely Delivery:

🚚 Standard Shipping

Most Popular

Delivery: 3-5 business days

Carriers: India Post, Delhivery, Blue Dart

Best for: Regular orders, non-urgent deliveries

Tracking: Available

⚡ Express Shipping

Fast

Delivery: 2-3 business days

Carriers: Porter

Best for: Urgent projects, time-sensitive orders

Tracking: Real-time updates

🏢 Pickup from Store

Free

Availability: Ready in 24 hours

Location: Pune, Maharashtra

Best for: Local Customers, Immediate needs

Cost: FREE (no shipping charges)

Courier Partner Selection

We automatically select the most appropriate courier based on:

  • Your delivery location
  • Package size and weight
  • Selected shipping method
  • Courier availability and service quality
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Delivery Time Estimates

Delivery times are estimated from the date of dispatch and vary by location:

🏙️ Cities

2-3 Business days

Mumbai, Pune, Etc

🏘️ Tier 2 Cities

3-4 business days

Ahilyanagar, Chhatrapati Sambhajinagar , Etc

🏡 Other Locations

4-5 business days

Tier 3 cities, towns, and rural areas

🏔️ Remote Areas

7-10 business days

island territories, hilly regions

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Important Note: Delivery times are estimates only. Actual delivery may vary due to weather conditions, natural disasters, transportation strikes, courier delays, or other unforeseen circumstances beyond our control.

Delivery Attempts

Our courier partners typically make:

  • 3 delivery attempts over consecutive days
  • SMS/Call notification before each attempt
  • After 3 failed attempts, package returns to us
  • Return shipping charges apply for re-delivery
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Order Tracking

Track your order every step of the way with our comprehensive tracking system:

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Email Notifications

Receive automated emails at each stage:

  • Order confirmation
  • Payment verification
  • Order dispatched (with tracking number)
  • Out for delivery
  • Delivered successfully
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SMS Updates

Get real-time SMS alerts on your registered mobile number for key updates like dispatch and delivery.

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Online Tracking

Use your tracking number to check status on:

  • Our website tracking page
  • Courier partner's website
  • Courier mobile apps

How to Track Your Order

Step 1: Find your tracking number in the dispatch email
Step 2: Visit the courier website mentioned in the email
Step 3: Enter your tracking number/AWB number
Step 4: View real-time status and estimated delivery
Tracking Delay: Tracking information may take 12-24 hours to update after dispatch as the package moves through the courier network.
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Shipping Restrictions

Delivery Address Restrictions

We currently deliver to:

We Ship To:

  • All residential addresses in Pune
  • Commercial and office addresses
  • Educational institutions
  • PO Box addresses (via India Post only)
  • APO/FPO addresses

We Don't Ship To:

  • Incomplete or unverified addresses
  • Areas with courier service unavailability
  • Military bases (without prior approval)
  • Conflict zones or restricted areas

Product Restrictions

Certain products have shipping limitations:

🔋 Lithium Batteries: Subject to courier regulations; express shipping may not be available
📦 Oversized Items: Shipping charges calculated separately based on dimensions
⚠️ Hazardous Materials: Cannot be shipped via air; surface shipping only
🌍 Export Controlled Items: Certain components require export licenses for Inter-State Shipping
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Inter-State Shipping

We currently offer Inter-State shipping to Few States. Due to varying customs regulations and shipping complexities, Inter-State orders require special handling.

Inter-State Shipping Details

⏱️ Processing Time

2-3 business days (additional verification required)

🚚 Delivery Time

10-21 business days depending on destination

💰 Shipping Cost

Calculated based on weight and destination (starts from ₹1,500)

📋 Customs & Duties

Additional charges payable by customer at destination

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Customs & Import Duties: Inter-State customers are responsible for all import duties, taxes, and customs fees levied by their country. These charges are NOT included in our product or shipping prices and must be paid directly to customs authorities.

States We Ship To

We currently ship to: Gujrat, Madhya Pradesh, Telangana. For other destinations, please contact us for availability.

Inter-State Restrictions

  • Certain electronic components may require export licenses.
  • Lithium batteries have strict Inter-State shipping regulations.
  • Some States prohibit specific electronics imports.
  • Documentation requirements vary by State.
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Delivery Issues & Resolution

Damaged or Defective Items

If your package arrives damaged or items are defective:

1

Document the Damage

Take clear photos of the package and damaged items before opening completely

2

Contact Us Immediately

Email sptechassist@gmai.com within 24 hours of delivery

3

Provide Details

Include order number, photos, and description of damage/defect

4

Resolution

We'll arrange replacement or Refund within 3-5 business days

Lost or Missing Packages

If your tracking shows delivered but you haven't received the package:

  • Check with neighbors or building security/reception
  • Verify the delivery address on your order
  • Check for any delivery notices or safe drop locations
  • Contact us if not found within 24 hours of delivery timestamp

Delayed Deliveries

If your order is delayed beyond the estimated delivery date:

  • Check tracking for updates (delays are usually reflected)
  • Wait 2 business days beyond estimated delivery
  • Contact us if delivery is significantly delayed
  • We'll investigate with courier and provide resolution

Wrong Item Delivered

If you receive incorrect items:

  • Do not use or open the product
  • Contact us immediately with order details and photos
  • We'll arrange return pickup at no cost to you
  • Correct item will be shipped immediately upon return confirmation
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Shipping Support

Have questions about shipping? Our support team is here to help:

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Email Support

sptechassist@gmail.com

Response within 24 hours

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Phone Support

+91 77418 77077

Mon-Sat, 9 AM - 6 PM IST

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WhatsApp

Chat with us

Quick shipping queries

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Contact Form

Submit inquiry

Detailed shipping questions

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Pro Tip: For faster resolution of shipping issues, always include your order number and tracking details when contacting us.